Tariq Hussain runs a hardware stall on Shahrah-e-Faisal, Karachi. He opened an HBL current account in 2009 because the branch was close and the name felt like a guarantee. He has never changed banks. In 2022, when he went to renew a small trade loan he had been taking for years, the bank told him the process had changed. More forms. More documentation. …
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